Benefits Enrollment Info, Timeline & ID Cards
Benefits Enrollment Processing Timeline
After you enroll in your benefits through ACS and Namely, you may be wondering how long it takes for your benefits enrollment request to be processed and when you should expect to receive your ID cards in the mail. Once you submit your Namely benefits enrollment request, ACS HR reviews and processes your enrollment info within 3-5 business days. At this point, your benefits enrollment request is forwarded electronically and securely to each carrier for final processing. While each carrier processes enrollments differently, each take between 7-10 business days to finalize your enrollment data. It is at this point when the carriers can "find you" in their system and you can access your health plan information.
Enrollment in voluntary benefits through Aflac works a bit differently. After you submit your Namely benefits enrollment request and ACS HR reviews and processes your request, your enrollment request is forwarded electronically and securely to Aflac. Our Aflac representative will follow up with you personally to review your enrollment request, answer any questions you may have, and finalize your enrollment. It is important that you make contact with this representative, otherwise your enrollment will not be finalized and you may not receive the coverage you expected.
Medical / Cigna
Group and Plan Identification
Group Number: 0628537
Plan IDs:
- Cigna High: MOAP0017
- Cigna Mid: MOAP0016
- Cigna Low: MHDP0022
Accessing Your Account
Contact Cigna Website Support: (800) 853-2713
Register online with Cigna to gain access to these features and more.
- Find Care and Costs: Search for in-network providers, procedures, cost estimates, and more
- View Claims: See a list of your most recent claims, their status, and reimbursements
- Download ID Cards: Access temporary ID cards for you and each of your covered dependents
- Update Your Profile: Make sure your contact information is up-to-date so you don’t miss out on important notifications about your plan
Remember, your enrollment must be received and processed by Cigna before you will be able to register for online account access. You may register BEFORE you receive your ID cards in the mail.
ID Cards
ID Cards? Yes
A few notes about your Cigna medical ID cards:
- Each covered individual will receive a separate Cigna ID card
- ID cards are often mailed in sets of 4 to your home (for a family of 6, expect two separate mailings of ID cards)
- Expect to receive your ID cards within 4 weeks of enrollment
Dental / Delta Dental of Virginia
Group and Plan Identification
Group Number: 403676
Accessing Your Account
Contact Delta Dental Member Services: (800) 237-6060
Register online with Delta Dental of Virginia to view your benefits, print ID cards, check claims, get cost estimates, and more.
Remember, your enrollment must be received and processed by Delta Dental before you will be able to register for online account access. You may register BEFORE you receive your ID cards in the mail.
ID Cards
ID Cards? Yes
A few notes about your Delta Dental dental ID cards:
- Families receive two identical Delta Dental ID cards that can be used by any covered individual
- ID cards are mailed with your welcome packet and will be printed on the first page with perforations to easily pop them out and save them in your wallet
- Expect to receive your ID cards within 4 weeks of enrollment
Vision / DeltaVision (VSP)
Group and Plan Identification
Group Number: 710032
Accessing Your Account
Contact VSP Member Services: (800) 877-7195
DeltaVision uses the expansive VSP network. As a covered member under DeltaVision, you should register for online access and search for participating providers directly with VSP.
ID Cards
ID Cards? No
DeltaVision / VSP does not issue ID cards. At your appointment, simply tell your provider that you have VSP.FSA, CRA, COBRA / Ameriflex
Group and Plan Identification
Employer ID: AMFASSRDC
Accessing Your Account
Contact Ameriflex Member Services:
- Phone: (888) 868-FLEX (3539)
- Email: service@myameriflex.com
- Chat: myameriflex.com
Ameriflex administers the Heath and Dependent Care Flexible Spending Accounts (FSAs), Commuter Reimbursement Accounts (CRAs), and COBRA benefits.
ID Cards
ID Cards? No
If you sign up for a health FSA through Ameriflex, you have the option to receive a Visa Debit card to pay for eligible items without having to submit for reimbursement. Visit your online account for more information.
Voluntary Benefits through Aflac
Group and Plan Identification
Group Number: L1M63
Accessing Your Account
Contact Aflac Member Services: (800) 992-3522
ID Cards
ID Cards? No
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