Employee Assistance Program (EAP)

Employee Assistance Program (EAP)

ACS Employee Assistance Program (EAP)

Wellbeing isn’t just about your physical health. It’s also about maintaining a healthy emotional balance so you have the resilience to take on life’s stressors and cope with any big changes that come your way. 

Idea
24x7 support is available: 800-450-1327 / https://www.magellanhealth.com/about/member-portals/
Warning
If you are in crisis, call 911 immediately
Warning
Suicide and Crisis Hotline
Dial 988 (24x7x365)
Dial 800-273-TALK 

Need a little extra support? 
ACS provides an Employee Assistance Program (EAP) through Magellan Health for all ACS employees around the globe, 24 hours a day, for our employees and their loved ones to get the support they need. Life presents us with challenges at work and at home on a daily basis. You do not have to face these alone, even if you're far away.

Common reasons people use EAP services
  1. Manage stress
  2. Enrich relationships
  3. Support a health lifestyle
  4. Work conflict
  5. Build coping skills
  6. Anger management
  7. Enhance problem-solving skills
  8. Setting goals
  9. Improve sleep
  10. Build a support system
  11. Boost emotional health
  12. Better balance work and life
  13. Alcohol or substance use concerns
  14. Child and elder care resources
  15. Enhance parenting skills
  16. Time management resources

The following are resources and services available to ACS employees and their household dependents through the EAP:

  1. Online and coach-guided training for resilience, stress, and mental fitness
  2. Short-term counseling: One valuable way to work through personal or work issues is by talking with a professional. Employees and their families can meet with a licensed, EAP professional in person, via text message, or by live chat, video, or phone sessions. Three counseling sessions per year are included.
  3. 24-hour crisis help available by phone 1-800-450-1327
  4. Work-life resources to help with life challenges

What can I expect when I call the EAP?

  1. Toll-free accessibility
  2. Confidential assistance with all life areas
  3. Confidential consultation and referrals (3 in-person sessions per year)
Info
Our Magellan EAP offers employees the following range of services:
Info
  1. Digital Emotional Wellbeing Program
    1. Complete activities such as breathing exercises, meditation, yoga, or journaling
    2. Track mood, sleep, stress and pain, and see your progress
    3. Complete confidential, self-paced digital cognitive behavioral therapy for anxiety and depression
    4. Sync with trackers like Fitbit, Garmin, and MyFitnessPal through Apple Health or Google Fit
  2. Confidential Telephonic Consultation and Referrals
    1. Access counseling services in-person or via four virtual modalities (text, live phone, live video, live chat)
  3. Work-Life Services
    1. You'll find a variety of resources and information to help you manage work and life, such as:
      1. Parenting
      2. Finance/Legal
      3. Health and wellness
      4. House and home
      5. Travel
      6. Pet ownership
      7. Education
      8. Career
  4. Life Enrichment
    1. Financial enrichment
      1. Two free telephone consultations (up to 30-minutes each)
      2. Discounted fees if you elect to continue working with a financial coach beyond initial consultations
      3. Online tools, education, and resources to help with budget planning, debt and credit, college and retirement planning, taxes and audits, loan and mortgage assistance.
    2. Legal services
      1. Free consultation on the phone or in-person (up to 60-minutes)
      2. Discounted fees for services needed after the initial consultation
      3. Online tools, education, and resources to help with debt and credit, divorce, real estate, taxes and audits, trusts, and wills.
    3. Identity theft resolution
      1. Free telephone consultation (up to 60-minutes) with a Fraud Resolution Specialist (FRS)
        1. FRS listens to issues, answers questions, and gives directions and tools to help resolve your situation
        2. Free ID Theft Emergency Response Kit
  5. Elder Care (companion services, home health care, safety monitoring)
  6. Financial (spending habits, budgeting strategies, debt consolidation, managing credit, retirement planning)
  7. Physical Health (nutrition, exercise)
  8. Emotional Health (stress, depression, grief)
  9. Job/Career (job skills, career growth, networking)
  10. Relationship (marital, domestic violence)
  11. Family Life (parenting, development, childcare)
  12. Legal (domestic/family law, civil law, real estate law)
  13. Substance Use (alcohol, drugs)

How to Access Magellan Health EAP Services

Notes
Enter “Principal Core” as the program/organization name
Is my use of EAP confidential and private?
Your use of EAP services is private and confidential, unless there's an immediate safety concern to you or someone else.

Are all EAP services provided at no cost to me?
Yes. Please note:
  1. The resource and referral assistance provided on childcare, eldercare, pet care, etc., for example, does not cover the cost of the services.
  2. For legal assistance and identity theft resources, members receive one (1) free 60-minute consultation. Additional consultations are available at discounted rates.
  3. For financial coaching, members receive three (3) free 30-minute consultations. Additional consultations are available at discounted rates.

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