How To: Request Withdrawal from Your Retirement Account
The preferred method for all withdrawal requests is online through the John Hancock participant website: https://myplan.johnhancock.com
Note: Please reference the John Hancock participant website for additional information on withdrawal requests.
You can request a withdrawal from your John Hancock retirement plan in several ways, and the online process is the most efficient.
The preferred method is to log in to your account at myplan.johnhancock.com and submit your request through John Hancock's secure portal. This options is the most thorough and expeditious.
Our John Hancock 401(k) plan supports multiple withdrawal types, including loan requests for active employees (up to 3), hardship withdrawals, required minimum distributions, Qualified Domestic Relations Order (QDRO) withdrawals, and withdrawals for individuals who are eligible for a rollover, among others. Each withdrawal option includes specific requirements that will be outlined during the online request process.
If you prefer assistance by phone, you can contact John Hancock directly at 1-800-395-1113.
Current or former employees who cannot complete the request online may also reach out directly to ACS HR to obtain a manual withdrawal form.
Submit any manually completed forms securely to the ACS Plan Administrator for processing via the following link: https://secure.assured-consulting.com/u/ewillett
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